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What's in it for you?
The following programs are available to help support you as a LAZ employee,freeof charge.
Additional Benefits:
Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!
LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!
We are also a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best - contact us today! The Spirit of the Position:
The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients.
How do you know if this is the right job for you?!
You are:
Dynamic. You're charismatic, full of energy, and happy to help in any way you can.
Dependable. Responsible is your middle name. You never disappoint because it's not in your nature.
Good under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
Proficient in basic computer skills in the parking revenue control system
Able to work with or without supervision
Able to communicate professionally and effectively.
Open to feedback, differing opinions and other points of view.
Timely and demonstrates sense of urgency.
Excellent teambuilding and interpersonal skills.
A team player and can help motivate your team.
What will I do?
Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
Assist with cashiering functions as needed.
Oversee general maintenance of the garage - sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
Complete other related duties as assigned.
Experience:
Strong customer service experience.
Cash handling experience is preferred but not required.
Skills:
Willingness to be flexible, work multiple facility locations.
Ability to handle challenging and at times, emotionally charged situations.
Ability to speak, read, and comprehend the English language.
Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
Physical Demands:
Willingness to work in the elements - heat, wind, snow, rain, etc.
Ability to lift, push and pull at least 10 pounds.
Ability to stand, walk and run for extended periods of time.
Ability bend, stoop, squat and lift frequently throughout a shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status:Non-Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
This Employer participates in E-Verify.
Full Time
$37k-46k (estimate)
01/15/2024
07/03/2024
lazparking.com
PROVIDENCE, RI
7,500 - 15,000
1981
PATRICIA GLAD
$200M - $500M
LAZ Parking is a parking management service provider that was founded in 1981 by three childhood friends. Over three decades later, the combination of lifelong friendship, a people-focused philosophy and a mission to create opportunities for employees and value for our clients has transformed LAZ from a single valet location to one of the nations largest parking companies. Today, LAZ operates over one million parking spaces in thousands of locations across the United States and provides parking management services in the following markets: hospitality & valet, office buildings, medical & hospi ...
tal, airport & transportation, campus, government & municipal, retail & mixed-use, event parking, residential buildings and shuttle services. If youd like to learn more about LAZ Parking, please visit www.lazparking.com.
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The job skills required for Customer Service Representative include Customer Service, Customer Satisfaction, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.